Frequently Asked Questions

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Find answers to common questions about our services, pricing, and how we work. Can't find what you're looking for? Get in touch.

Services

Q:What bookkeeping services do you offer?

A:

We offer comprehensive bookkeeping services including transaction recording, bank reconciliation, VAT returns, management accounts, payroll support, and digital bookkeeping setup. We tailor our services to meet your specific business needs.

Q:Do you work with specific accounting software?

A:

Yes, we work with all major accounting software including Xero, QuickBooks, Sage, and FreeAgent. We can help you choose the right software for your business and provide training on how to use it effectively.

Q:Can you help with Making Tax Digital (MTD) compliance?

A:

Absolutely. We ensure all our clients are MTD compliant. We use approved software and follow HMRC guidelines to ensure your VAT submissions meet all legal requirements.

Pricing & Process

Q:How much do your services cost?

A:

Our pricing depends on the complexity and volume of your transactions, the services you need, and the frequency of support. We offer flexible packages starting from monthly retainers. Contact us for a free consultation and personalized quote.

Q:How does the onboarding process work?

A:

We start with a free consultation to understand your needs. Then we conduct a business review, set up your systems, and begin regular bookkeeping. The entire process typically takes 1-2 weeks, and we provide full training and support throughout.

Q:What information do you need to get started?

A:

We'll need access to your bank statements, previous accounting records (if available), details of any regular suppliers and customers, VAT registration information (if applicable), and access to your accounting software or permission to set one up.

Support & Security

Q:How often will I receive financial reports?

A:

This depends on your chosen package. Most clients receive monthly management accounts, but we can provide weekly or quarterly reports based on your needs. You'll always have real-time access to your accounting software.

Q:Is my financial data secure?

A:

Yes, absolutely. We use bank-level encryption, secure cloud-based software, and follow strict data protection regulations (GDPR). We never share your data without permission and maintain comprehensive insurance coverage.

Q:What if I need urgent help outside of regular hours?

A:

We offer email and phone support during business hours, with typical response times of 24 hours. For urgent matters, we provide priority support to all clients. Emergency support can be arranged for critical issues.

Working Together

Q:Do I need to visit your office?

A:

No, we work entirely remotely using secure cloud-based systems. This means we can serve clients across England efficiently. However, we're happy to arrange in-person meetings if you prefer, or video calls for more personal interaction.

Q:Can you work alongside my accountant?

A:

Yes! We frequently work in partnership with accountants. We handle the day-to-day bookkeeping, ensuring your records are accurate and up-to-date, while your accountant focuses on tax planning, year-end accounts, and strategic advice.

Q:What if I'm not happy with the service?

A:

Your satisfaction is our priority. We offer flexible month-to-month contracts (no long-term commitments), regular check-ins to ensure you're happy, and a clear complaints procedure. If we're not the right fit, we'll help you transition smoothly to another provider.

Still have questions?

We're here to help. Book a free consultation or send us a message and we'll get back to you within 24 hours.